Terms & Conditions

Like any other established and reputable business out there, Monster Cleaning Croydon conducts our day to day dealings in strict accordance to a set of terms and conditions. We don’t like the term disclaimer as it implies conflict and dispute, instead we view our terms and conditions as the set of rules which regulate the contractual relationship we have with our clients. Our terms provide clear cut framework which binds the two parties (customers and company) in a legally valid agreement, the terms also explain the rules and responsibilities of each party in this contract.

We strongly urge customers to read carefully through these terms and conditions before committing to do business with us. Yes, going through the fine print is annoying but we have kept the fancy words and legal jargon to a minimum. The terms and conditions listed here are unbiased and do not aim to benefit one party over the other, but keep things between the two sides fair and square – just the way we like it. Understanding our service terms and conditions will save a ton of potential headaches down the track so take the time to read through.

If unclear about any of the terms, by all means let us know and we will do our best to explain and clarify.

Terms and Conditions for Monster Cleaning Croydon

  1. General
    These terms and conditions set out the basis on which [Your Company Name] (“we”, “us”, “our”) will provide cleaning services to you. By engaging our services, you agree to abide by these terms and conditions.
  2. Services
    We will perform the cleaning services as described in our service agreement or as booked through our website or via telephone. Our services include [list of services offered], tailored to the specific requirements as agreed upon.
  3. Booking and Scheduling
    Services must be booked in advance. We reserve the right to refuse or reschedule services due to prior commitments or unforeseen circumstances.
  4. Pricing and Payment
    Pricing for our cleaning services will be confirmed at the time of booking. Payment is due upon completion of the service unless otherwise arranged. We accept credit/debit cards, cash, paypal.
  5. Cancellation Policy
    If you need to cancel or reschedule a service, please notify us at least [24/48] hours in advance. Cancellations made with less notice may be subject to a cancellation fee.
  6. Access
    You must provide access to the premises where the service is to be performed. If access is not provided, we may charge a fee or may not be able to carry out the service.
  7. Satisfaction Guarantee
    We aim for complete customer satisfaction. If you are not satisfied with any part of our service, please report this within [24] hours of service completion and we will endeavor to rectify the issue.
  8. Liability
    We are not liable for any pre-existing damage to your property or possessions. While we are insured for any accidental damage we may cause, we must be notified of such damage within 24 hours of service completion.
  9. Privacy Policy
    We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998.
  10. Amendments to Terms and Conditions
    We reserve the right to amend these terms and conditions at any time. All amendments will be posted on our website and will take effect immediately.
  11. Governing Law
    These terms and conditions are governed by the laws of England and Wales, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information:
Monster Cleaning Croydon
Phone: 020 8077 6536
Email: [email protected]

Please ensure you review and understand our terms and conditions before booking our services. Your continued use of our services indicates your acceptance of these terms and conditions.

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